Contact Us

Call Us

01273 494300

Our office hours are:
Monday 9.30am – 4.00pm
Tuesday 9.30am – 4.00pm
Wednesday 9.30am – 4.30pm
Thursday 10.00am – 4.00pm
Friday 10.00am – 4.00pm

Outside these hours please leave a message on the answerphone and we will return your call as soon as possible.

Email Us

Our Postal Address

Our Office Address is;

Know Dementia
Unit 6 & 7
Henfield Business Park
Shoreham Road

Frequently Asked Questions

Do I need to book a place at one of your events, or can I just turn up?

If you’ve not been to one of our community events before or haven’t been for a while, please call our office on 01273 494300 to book a place prior to your first visit. After your first visit, you don’t need to book in every time as our co-ordinator will have your details on the register.

The exception to this is if you don’t attend a café or other event for more than 4 weeks in a row and then would like to return, please get back in touch with the office so that we can re-include your name(s) on the register.

How much does it cost to attend a Memory Moments café or other event?

There is no charge to attend the Memory Moments Cafés, Woodland Moments or Sporting Moments group.

We do have a donation pot at each event, so if you are in a position to make a donation towards the refreshments, this is always very much appreciated.

There is a cost of £2.00 person to attend the Brain Waves and Musical Moments Choirs, payable in cash on the day.

who can attend the events?

Our events are organised for people with memory problems and their care partner(s) to attend together. Sometimes people attend independently, but this will be discussed on an individual basis when you call to make your initial booking enquiry.

Family members sometimes take it in turns to attend with their loved one, which is fine. We are delighted to welcome family members.

If you are a local dementia-support professional or other visitor wishing to attend one of our events, please get in touch with our office to request a visit.

Can family members come too?

Yes, typically the cafes are provided for the person with memory problems to be accompanied by a family member, friend or care partner. We design our cafe sessions to be stimulating physically, emotionally, socially and mentally for both partners, so that you can enjoy quality time together in a safe and inclusive environment.

do i need to be referred from my gp, dementia support worker or social prescriber to attend?

No. Although we work closely with the NHS, GP surgeries, Social Prescribers, Admiral Nurses, East Sussex Dementia Support Service and other charities & oganisations, who may have told you about us, you can contact us directly by phone, email or via this website and book in to come to any of our events.

As well as providing the community events, we may be able to signpost you to other support should you need it.

What takes place at a café session?

The cafés last 3 hours (East Sussex) and 2 hours (West Sussex). Our café attendees arrive to a warm welcome and enjoy a lovely fresh cup of tea, coffee or hot chocolate, with biscuits or cake. They enjoy this time to socialise, play table games, do a crossword or just relax for a bit and take it all in. Every session has a different theme with activities sometimes led by our co-ordinators or other times with professional entertainers who join us to provide music, song and dance. We also aim to provide activities which are interesting, stimulating and give opportunity for reminiscence. We have fun, laugh and enjoy the company of others who understand and care.

I'm a Sussex-based entertainer, how can I be booked at one of your cafés or events?

We are delighted to work with a variety of local entertainers who provide stimulating music, song, dance and activities for our event attendees. If you provide such services and especially if you have experience working with people with dementia, please contact our office for further information. 

How can i make a donation to support the work that you do?

As a small charity we regularly apply for eligible funding and grants. We have been fortunate to be awarded funds from the  NHS and other organisations; however we are SO very grateful for the donations we recieve from individuals, local companies, supermarkets etc, that have a direct impact on supporting the families affected by dementia that we help. Find out more about how you can support us by contacting our office or make a donation via our Justgiving Page.